Schedule of Events

Monday, June 4

9:30 a.m.	Registration Opens
10:30 a.m. – 2:30 p.m.	The “Other” Dementias Game Changers – Health Care Reform & ACOs
2:30 – 3:00 p.m.	Dessert Break
3:00 – 4:45 p.m.	The “Business” of Relationships Opening General Session featuring Mark DeVolder
4:45 – 6:15 p.m.	Exhibit Hall Wine Tasting

Tuesday, June 5

7:30 a.m.	Registration Opens
7:30 – 8:30 a.m.	Continental Breakfast           Sponsored by Gould & Hahn
8:30 – 10:00 a.m.	Public Policy Update Practical Methods for Managing Conflict &Change LGBT Employees & Residents – Emerging Issues Decisions, Decisions – The Complexities of Cognitive Impairment
10:30 a.m. – 12:00 noon	Scratch Cooking – From Farmers’ Market to Table The Presence Care Approach Plan, Design & Deliver Quality Staff Training Enhance Family Communications through Forgiveness
12:00 noon – 1:30 p.m.	Exhibit Hall with Lunch
1:45 – 3:15 p.m.	Discussions with Community Care Licensing
3:15 – 3:45 p.m.	Dessert Break           Sponsored by UHF Purchasing Services
3:45 – 5:15 p.m.	The Top 10 List – Avoiding the Most Common Deficiencies Engage Residents through the Performing Arts Turning Potential into Performance
5:15 – 6:30 p.m.	CALA-fornia Trivia Tuesday Cocktail Party           Sponsored by Ecologically Sound Medical Services

Wednesday, June 6

7:45 a.m.	Registration Opens
7:45 – 8:30 a.m.	Continental Breakfast
8:30 – 10:00 a.m.	The Truth Behind What Really Sells Last Acts of Kindness Attitude Adjustment – Yours, Mine, Ours Driving Value Creation in Your Assisted Living Community
10:30 a.m. – 12:00 noon	Ask the Attorneys A Balanced Strategy for Reaching New Consumers Change the Belief, Change the Outcome
12:15 – 1:45 p.m.	The Five Cees of Winning Posture Luncheon General Session featuring Andre Boykin
2:00 – 3:30 p.m.	The Likelihood of a Unionized Assisted Living Workforce From Common to Killer – Repurposing Content A “Sound” Workout for the Mind & Body

Monday, June 4

CEU Codes—The following codes indicate what types of CEUs are available for each session:
R – RCFE Administrator
RD – RCFE Administrator/Dementia Units
N – Nursing Home Administrator
NP – Nursing Home Administrator/"P" Credits
BRN – Nurses and LVNs
BBS – LCSWs & MFTs

Registration Opens
9:30 a.m.

Intensive Sessions
10:30 a.m. – 2:30 p.m.

The “Other” Dementias RD, NP, BRN, BBS
Bonnie Bollwinkel, Professional Training Services, Alzheimer’s Association of Northern CA & NV
Elizabeth Edgerly, PhD, Chief Program Officer, Alzheimer’s Association of Northern CA & NV
Suzee Lee, MD, Clinical Instructor, UCSF Memory and Aging Center
Moderator: Nancy Schier Anzelmo, Principal, Alzheimer’s Care Associates LLC

While great strides have been made in education and staff training regarding Alzheimer’s disease, much less is offered regarding the “other” dementias such as frontotemporal, Lewy body, and those affiliated with alcohol syndrome and Huntington’s disease. Join a panel of dementia experts as they reveal the unique challenges and behavioral issues presented by these lesser understood forms of dementia. You’ll leave with tools and strategies to support the highest quality of life and most meaningful interactions possible for residents presenting with these dementias.

Game Changers –Health Care Reform & ACOs R, N, BRN
Susan Compton, RN, DHSc, Regional Director of Operations, Emeritus Senior Living
Adriene Iverson, Vice President of Operations, Elder Care Alliance
Phillip Polakoff, MD, Managing Director, Polakoff & Boland Healthcare Group
Brad Stuart, MD, Chief Medical Officer, Sutter Care at Home
Tom Williams, DrPH, President & CEO, Integrated Healthcare Association

From large hospital systems to small physician groups, the health care landscape is changing. These changes include a shift towards quality and value based systems and alliances that provide added value at lower costs. In order to be part of this new reality, Assisted Living providers now need to develop programs that support quality outcomes, form more formal coordination of care alliances and be more integrated into the health care systems. Attend this session and you’ll leave better prepared to meet the demand for more sophisticated clinical assessments and outcome measures, as well as IT and clinical integration into the health care systems that provide care to residents.

A working lunch is included with both programs.

Dessert Break
2:30 - 3:00 p.m.

The “Business” of Relationships R, N
Opening General Session featuring Mark DeVolder

Building relationships anchored in trust is a hallmark of successful organizations. This practice offers a highly coveted, competitive advantage proven to endure well beyond the latest and greatest marketing strategies of our time. With compelling business examples and time-tested strategies, Mark DeVolder will reveal essential behaviors and characteristics needed to strengthen trust and increase engagement within and beyond Assisted Living communities. In addition, you’ll learn critical strategies to improve your company’s bottom line through the four pillars of commitment - clarity, competence, influence and appreciation.

For over a decade, Dr. Mark DeVolder has motivated and equipped thousands to navigate change, build high levels of trust and become fully engaged at work and at home. An expert in the dynamics of organizational change and employee engagement, DeVolder reveals why 70 percent of all change initiatives fail to achieve their stated goals. With straightforward strategies and convincing business examples, he demonstrates how to drive results to improve the bottom line. Mark is the author of Get Engaged! A Practical Guide for Improving Employee Engagement.

Exhibit Hall Wine Tasting
4:45 – 6:15 p.m.

Join CALA’s association partners for an evening of good wines, appetizers and an opportunity to learn about all the new products and services available to Assisted Living providers. It’s a great way to start off CALA’s Spring Conference and Trade Show!

Tuesday, June 5

CEU Codes—The following codes indicate what types of CEUs are available for each session:
R – RCFE Administrator
RD – RCFE Administrator/Dementia Units
N – Nursing Home Administrator
NP – Nursing Home Administrator/"P" Credits
BRN – Nurses and LVNs
BBS – LCSWs & MFTs

Registration Opens
7:30 a.m.

Continental Breakfast
7:30 – 8:30 a.m.
Sponsored by Gould & Hahn

Concurrent Sessions
8:30 – 10:00 a.m.

Public Policy Update R, N
Heather Harrison, Vice President of Public Policy and Public Affairs, CALA

The Legislature has spent the last few months debating bills and budget proposals that affect Assisted Living providers. Learn the latest on what the future might hold and how you can have an impact.

Practical Methods for Managing Conflict & Change R, N, BRN, BBS
Bill Eddy, LCSW, President, High Conflict Institute
Marcia Haber, President, Discover Conflict Solutions

Effective conflict and change management is essential to cultivating an environment of productive problem solving and decision making under stress, while also strengthening supervisory skills and team dynamics. It’s integral to maintaining regulatory compliance, as well as resident and employee satisfaction. It can even reduce costs and mitigate legal risks. Attend this interactive session and you’ll leave with a greater understanding of five “high conflict” personality types, along with specific techniques for effectively managing them.

LGBT Employees & Residents – Emerging Issues R, N, BRN, BBS
Mike Moye, Partner, Hanson Bridgett, LLP
Daniel Redman, Attorney, National Center for Lesbian Rights

Recent changes in employment laws have focused on issues that relate to the management of LGBT individuals. Additionally, Assisted Living providers are seeing a rise among LGBT seniors seeking care in our communities. These legal and demographic changes have significance in employment management practices as well as the relationship with residents. Understanding the protections afforded LGBT employees and residents and adopting compliant policies and practices are essential to not only to minimizing exposure to legal liabilities, but also as a means of enhancing a community's reputation.

Decisions, Decisions – The Complexities of Cognitive ImpairmentR, N, BRN, BBS
Mikol S. Davis, Ed D, General and Elder Psychologist, AgingParents.com
Carolyn L. Rosenblatt, RN, Attorney, Mediator, AgingParents.com

Decision making for cognitively impaired elders presents unique challenges, nuances and complexities. From financial matters to contemplating a move into residential care, prospective residents, family members and the community are impacted by these decisions. Join this unique psychologist and nurse/lawyer tandem for an exploration of the legal, psychological and emotional implications of decision making. Strategies to address resistance and family conflict regarding the transition into Assisted Living will also be addressed.

Concurrent Sessions
10:30 a.m. – 12:00 noon

Scratch Cooking – From Farmers’ Market to TableR, N
Laura Salcido, Community Outreach Coordinator, Pacific Coast Farmers’ Market Association
Randolph Valdez, Regional Director Dining Services, Sunrise Senior Living
Chad Welch, Director of Culinary Development, Atria Senior Living

Join three food experts for an engaging and practical exploration of how to implement “scratch cooking” while considering the benefits from both a quality and nutritional standpoint. You’ll discover how to create a relationship with your local farmers’ market for purchasing seasonal products to enhance menu production, and find out how to utilize farmers’ markets as part of your resident engagement program. Regulatory compliance issues will also be addressed.

The Presence Care ApproachRD, NP, BRN, BBS
Marguerite Manteau-Rao, LCSW, Co-Founder, Presence Care Project

In addition to being a proven stress-reduction strategy, mindfulness also supports staying in the present moment, where a person with dementia is most likely to engage. Learn how the Presence Care approach, a new, innovative dementia training that integrates both mindfulness practice and experiential understanding of the person with dementia, can lessen the stress of dementia care and substantially improve the quality of care. The Presence Care Project was developed by Marguerite Manteau-Rao, LCSW, in collaboration with Allen Power, MD, author of Dementia Beyond Drugs.

Plan, Design & Deliver Quality Staff Training R, N
Josh Allen, RN, President and CEO, Care and Compliance Group

The skills, knowledge, and talent of your staff play a significant role in the long-term success of your community and your organization as a whole. Learn practical strategies to plan, develop, and deliver quality staff training that will ensure regulatory compliance, leverage available technology, and engage your staff. Hear the latest research regarding the effective use of technology in training delivery, including mobile, blended and social learning.

Enhance Family Communications through Forgiveness R, N, BBS
Katharina Dress, Founder & Principle Mediator, Aging in Harmony
Janice Wallace, Owner & Founder, The Eldercare Coach

Complicated family dynamics, especially unforgiven hurts from the past, can create barriers to healthy communication between residents, current or prospective, and their family members. Learn tools and strategies to promote clear, compassionate communication that respects the universal needs of involved family members. You’ll also observe a sample forgiveness coaching session and practice a critical skill from the process.

Exhibit Hall with Lunch
12:00 noon – 1:30 p.m.

Take time before and after lunch to meet and network with exhibitors to learn about new products and services they have to offer. Please make sure to visit and thank each exhibitor, as they contribute greatly to the success of the association.

General Session
1:45 – 3:15 p.m.

Discussions with Community Care LicensingR, N, BRN
CCLD Program and Policy Leadership
Moderator: Heather Harrison, Vice President of Public Policy and Public Affairs, CALA

Hear the most up-to-date information, from both the field and the policy front. CALA staff will facilitate the conversation, providing you the opportunity to have your questions answered. Should state travel restrictions prevent Licensing personnel from participating in person, this session will be conducted via teleconference.

Dessert Break
3:15 - 3:45 p.m.

Concurrent Sessions
3:45 – 5:15 p.m.

The Top 10 List – Avoiding Common DeficienciesR
Glenda Zarbock, Partner, Hanson Bridgett, LLP

Embark on an in-depth exploration of the regulatory provisions that are most frequently cited by the Department of Social Services, along with examples of how they are typically violated. You’ll learn strategies for how to best comply with these regulatory provisions and how to analyze whether a deficiency is supported by the facts and the law, as well as the process for appealing those that aren’t.

Engage Residents through the Performing ArtsRD, N
Kirk Waller, Storytelling Director, Stagebridge

Performing arts have the power to inspire, engage and connect residents to each other, their communities, and themselves. Inviting residents to use their imagination enables them to tap directly into their playful side, where a zest for life resides. Witness firsthand proven strategies for successfully engaging residents’ creative abilities. TimeSlips is a nationally recognized creative storytelling program that can help improve the quality of life for people in mid to late stages of dementia and strengthen the relationships with their caregivers.

Turning Potential into PerformanceR, N, BBS
Andre Boykin, Managing Partner, CAPITAL iDEA

Attitude, leadership skills and goal setting are critical skills that impact workplace engagement and productivity. Attend this thought-provoking session and you’ll leave with practical strategies to help your team raise the bar in these key areas. They’ll find themselves thinking and acting in new ways regarding how they see themselves and their role in organizational and personal success.

CALA-fornia Trivia Tuesday Cocktail Party
5:15 – 6:30 p.m.
Sponsored by Ecologically Sound Medical Service

Gather your team members, put on your thinking caps and join us on the Terra Courtyard for cocktails, appetizers and CALA-fornia Trivia. Answer trivia questions about California history, music, politics and sports!

Wednesday, June 6

CEU Codes—The following codes indicate what types of CEUs are available for each session:
R – RCFE Administrator
RD – RCFE Administrator/Dementia Units
N – Nursing Home Administrator
NP – Nursing Home Administrator/"P" Credits
BRN – Nurses and LVNs
BBS – LCSWs & MFTs

Registration Opens
7:45 a.m.

Continental Breakfast
7:45 – 8:30 a.m.

Concurrent Sessions
8:30 – 10:00 a.m.

The Truth Behind What Really SellsR, N
Margaret Wylde, President & CEO, ProMatura Group, LLC

The current economic situation has led sales and marketing departments to fast track sales tactics, discounted pricing and other special deals as a means of staying competitive. The unfortunate byproduct is the undervaluing of the community and accompanying services. At the same time, research results continually point to specific qualities that sell communities, which do not include price slashing. Join the foremost Assisted Living sales and research expert for an in-depth exploration of what can and must be done to both deliver value and consummate the sale.

Last Acts of Kindness R, NP, BRN, BBS
Judith Redwing Keyssar, RN, Director, Palliative Care Program, Seniors At Home, a division of Jewish Family and Children's Services

Palliative care is about the relief of suffering at any stage of a disease process. Join a nurse/ educator, who’s also known as "midwife to the dying", for a closer look at the nuances of offering palliative care in an Assisted Living setting. You’ll be challenged to examine your own views toward end of life issues and will leave with a greater understanding of how to best support critically ill residents and their families.

Attitude Adjustment – Yours, Mine, Ours R, N, BRN, BBS
Bruce Berlin, President, Prioriteams

Negative attitudes in the workplace can destroy the culture of an organization. Left unchecked, the tangible effects include increased employee turnover, decreased employee and resident satisfaction and fewer resident referrals. Positive thinking alone is not enough to turn around negativity. Learn key strategies to help team members take greater ownership of their attitude and make positive strides toward improving performance, care delivery and interactions with others.

Driving Value Creation in Your Assisted Living CommunityR, N
Justin Hutchens, CEO and President, National Health Investors

Attend this session and you’ll walk away with a tried-and-true approach to creating value for customers and owners. You’ll learn how to measure both the lagging and leading indicators of value creation through a balanced scorecard approach. Both financial and non-financial indicators of performance will be addressed. Leave with a greater understanding of how to achieve profitability through high quality service delivery.

Concurrent Sessions
10:30 a.m. – 12:00 noon

Ask the AttorneysR, N
Doug Armstrong, Senior Vice President, Assistant General Counsel, Atria Senior Living Group
Joel Goldman, Partner, Hanson Bridgett, LLP

This interactive session will cover a wide range of legal topics affecting California providers from the perspective of both in-house counsel and private practice counsel. Presenters will address recent issues, regulatory trends and policy changes, as well as address attendee questions and concerns.

A Balanced Strategy for Reaching New ConsumersR
Bernie Finneran, Assisted Living Waiver Program, DHCS Long-Term Care Division
Lance Mishleau, Executive Director/Corporate Marketing Director, CiminoCare, Inc.
Mark Smith, Program Director, Always Best Care
Moderator: Mark Cimino, Chief Executive Officer, CiminoCare, Inc.

Even though census may be on the upswing, with the increased acuity of incoming residents and resulting faster turnover, filling those last few units can still pose challenges. Attend this session and walk away with strategies to extend care and services to a realm of prospective residents previously out of reach. You’ll find out how you can best position your company for the anticipated influx of residents via the expanding Assisted Living Waiver Program.

Change the Belief, Change the OutcomeR, N, BBS
Steven Campbell, President, Intelligent Heart

Challenging situations arise, both personally and professionally. Although we may not be able to change the situations we find ourselves in, we can change our beliefs and the feelings that follow. This in turn keeps us from falling victim to our feelings. In this engaging session, you'll explore the discoveries that cognitive psychology has made about more effective ways to deal with our beliefs and resulting feelings. This in turn empowers us to go far beyond simple denial, or pretending that everything is fine.

The Five Cees of Winning PostureR, N, BBS
Luncheon Session featuring Andre Boykin
12:15 – 1:45 p.m.

You know “it” when you see it: that intangible quality in those who create energy when they walk into the room. When they speak, people listen. When they have an idea, people are curious and want to hear more. Even when they’re up against a difficult situation, these individuals never seem to project doubt. Explore The Five Cees Of Winning Posture and you’ll walk away with a new understanding of the mindset, skills, and values that can put you in a position to win every time.

Andre Boykin is a Managing Partner in CAPITAL iDEA, a firm that works to develop employee engagement and maximize the productivity of leadership and sales teams in organizations. With over twenty years of experience in corporate America, his experience includes business development (where he was recognized as a leader in sales year over year), operations, finance, training, and people development. Andre is also a co-author of the popular book Masterminds Unleashed - Selling For Geniuses and his soon to be released book The Five Cees of Winning Posture.

 

Concurrent Sessions
2:00 – 3:30 p.m.

The Likelihood of a Unionized Assisted Living WorkforceR, N
Michael J. Lotito, Partner, Jackson Lewis, LLP

Join one of the nation’s leading authorities on labor relations to hear about recent National Labor Relations Board (NLRB) actions and the implications of those actions. You’ll learn about important political trends impacting union organizing, the current state of unions focused on Assisted Living and, most importantly, what you should be doing right now.

From Common to Killer – Repurposing Content R, N
Carin Galletta Oliver, President, Ink Foundry

Attend this session and you’ll learn the fine art of maximizing existing materials into usable content on YouTube, the company blog, Facebook, SlideShare and other social media channels. Repurposing content that has already been created can save time, reduce marketing costs, and communicate your organization's unique service proposition. You’ll leave with a cost-effective strategy to update your company’s promotional materials and increase your digital footprint, maximizing your marketing potential and outreach.

A “Sound” Workout for the Mind & BodyRD, N, BRN, BBS
Stacey Belt, National Engage Life Innovation Director, Atria Senior Living
David Dworkin, President, Conductorcise

Did you know that music combined with motion not only stimulates the brain and body, but can also build new brain cells? Whether seated or standing, Conductorcise® provides an invigorating upper body workout while residents learn basic conducting techniques, improve listening skills, and find out about the lives and work of the great composers. Experience firsthand how this fun-filled activity has inspired residents of all ability levels and cognitive function to participate in this unique and enjoyable form of exercise.