Pick up your name badge from the kiosk at the Hyatt Ballroom Foyer.

Breakfast at the Hyatt Ballroom Foyer

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Tara Clayton, Managing Director, Marsh U.S.A., Inc.
Joel Goldman, Partner, Hanson Bridgett, LLP
John Tsumura, General Counsel, Bayshire Senior Living

Providing for an optimal resident experience while minimizing risk and reducing avoidable costs requires diligence and can feel like a continuous balancing act. A proactive approach that takes into account leading causes of regulatory citations and professional liability claims can be helpful to achieving and maintaining that balance. Join these seasoned attorneys as they explore current trends and underlying causal factors that heighten exposure to potential regulatory deficiencies and liability claims. You’ll gain practical insights and strategies to help reduce your risk.

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Daniel Bauer, PhDc, Founder, Transcend Senior Living Consulting

Given the emotional nature inherent in leaving one’s own home and moving into a community setting, it’s no surprise that more and more buyers are relying on an emotional journey of hope for their loved one – which is why storytelling can be a powerful tool that resonates with prospective residents. Additionally, storytelling is one of the best ways to increase brand reputation and grow your customer base. Learn helpful tips to create impacting videos, along with best practices to distribute and showcase videos to create high-impact stories about residents enjoying their best quality of life.

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Jen Johnson, LVN, National Care Director, Atria Senior Living
Matthew Lefferman, DO, Founder & Medical Director, Access Healthcare Associates

Managing and supporting residents’ diabetic care poses unique challenges to providers who are tasked to stay within specific regulatory boundaries. But with clear communication of treatment plans between medical and care staff, as well as residents and their families, residents can still thrive. Join a physician and nurse as they provide an overview of current literature regarding management of diabetes in residential care settings and offer practical strategies to improve outcomes. By creating and adhering to a multifaceted diabetes care plan and management approach to help residents stay on track, providers can manage the delicate balance required while supporting the potential for residents to enjoy a high quality of life.

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Donal McGraw, Regional Director of Wellness Programming, MBK Senior Living

As the saying goes, “You can't really understand another person's experience until you've walked a mile in their shoes.” Yet every day, staff are tasked to assist residents with getting out of a chair, standing, walking and more without necessarily understanding the mechanics of movement or physical challenges that come with aging. This can lead to improper and unhelpful cuing and frustration for both staff and residents. Join a senior fitness expert to experience and explore the most common movement challenges residents face and learn helpful strategies to support proper body mechanics, reduce the risk of injury and elevate empathy.

Morning coffee break.

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Doug Armstrong, Senior Vice President, Regulatory Affairs & Quality, Belmont Village Senior Living
Joel Goldman, Partner, Hanson Bridgett, LLP
Payam Saljoughian, Partner, Hanson Bridgett, LLP

Bring your burning or nagging questions to this panel of highly regarded senior living law experts. Hear the perspectives of these experts as they discuss recent issues, regulatory trends and policy changes, as well as address attendees’ questions and concerns. You’ll leave better equipped to avoid or address challenges before they become problems.

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Nathan Jones, CEO/Founder, Dash Media

Join this marketing specialist on a heartfelt journey as he shares the evolution of a simple endeavor to spread joy through Nathan’s genuine relationship with his grandmother resulting in unexpected and significant global communities, including mainstream media recognition. Hear about key messages emphasizing the potential use and impact of social media by providers, including the duty to inspire and the importance of an authentic approach. Discover how real engagement triumphs over follower count and how authenticity can reshape perceptions and inspire lives as you leave with actionable steps for crafting an authentic social media strategy of your own.

Sponsored by Yardi Systems, Inc.

Join us as we honor the Excellence in Service Award recipients – those who go above and beyond to provide outstanding care and service and elevate the experience of residents, employees and the community.

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Jessica Phaup, Chief Curiosity and Education Officer, KJB Sales Consulting LLC
Brigitte Specht, Chief Growth Officer, KJB Sales Consulting LLC

Perhaps what’s missing in your community outreach are the collective efforts of your entire team. Gain helpful and specific insights into how you can effectively mobilize and motivate team members to participate and make a difference. Discover practical methods for fostering enthusiasm and commitment from all associates, regardless of their role. Whether you're a seasoned executive director or just starting out, you'll leave with actionable strategies to inspire and empower your team and positively impact revenue growth.

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Jennifer Martinez, Chief Diversity, Equity & Inclusion Officer, Hanson Bridgett LLP

Diversity, Equity & Inclusion (DEI) initiatives, when properly implemented, not only have the power to improve morale and employee satisfaction, but can also positively benefit employers in numerous ways, including recruitment and retention. For that to happen, it’s imperative that employers identify and address implicit bias it when it arises in the workplace. Join this DEI specialist as she examines internal employer practices and identifies those that could benefit from consideration of DEI principles and help keep you on the right side of the changing legal landscape in this area. Additionally, the impact of recent SCOTUS rulings and the current legal landscape for DEI programs will also be discussed.